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Cheyney University Takes Multi-faceted Approach to Improve Student Services

May 2, 2013

Taking the first steps in a multi-faceted approach to reorganizing student services on campus, Cheyney University of Pennsylvania today announced the creation of a “one-stop shopping environment” that will provide easier access to those services.
 
As part of the reorganization, the university will combine the admissions and financial aid offices and consolidate in one location other services such as enrollment management, the registrar and bursar. University President Dr. Michelle Howard-Vital also announced plans to provide greater programming and security in all of the residence halls.
 
“The number one priority at Cheyney University is the education of our students, and we are making some important changes to improve the quality of the services we provide that will enhance that total experience,” Dr. Howard-Vital said. “We have heard the messages that our students have been sending, and we are making changes in the areas that students care about.” 
 
The goal of the planned changes, which will begin to take effect this summer, is to provide better service to students and their families through more efficient and consolidated staffing and office functions.  The enhancements are intended to help ensure students have greater success both in the classroom and in their career preparation.
 
“As we enhance the entire range of services we provide to our students, we will maintain all of our core academic programs, as well as our more specialized programs, as we position them for future growth,” Dr. Howard-Vital said. 
 
Students will continue to serve as resident assistants in all dorms.  In addition, two new positions—living/learning community specialists—will be created as the initial step in providing greater service and programming in all of the residence halls.  The university also will provide security seven days a week, including afternoons, evenings and at high-traffic times, in all residence halls beginning in the 2013-14 academic year.  
 
Some of the announced changes will result in the elimination of staff positions, a step further made necessary by the need to reduce expenditures in order to balance the university’s 2013-14 budget. The university is seeking additional recommendations on ways to achieve $5 million in needed cost savings from all areas of the university community as part of the annual budget formulation process.  These cost-savings would eliminate a potential annual deficit for 2013-24.  
 
“A combination of new improvements, reorganizations to provide better student services, and reductions in expenses, will help to ensure that Cheyney University can carry out its mission of access, opportunity, and excellence, and respond appropriately to an agenda of continuous improvement,” said Dr. Howard-Vital.