Online Course Complaint Process

According to U.S. Congressional House Rule (HR) 668.43 (b) and U.S. Department of Education (USDOE) rules, an institution offering distance education must “provide its students or prospective students with contact information for filing complaints with its accreditor* and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student's complaint"

Cheyney University is proud of its mission to provide a nurturing, intellectually challenging and socially enriching environment to all students. This includes the courses provided on campus, as well as those offered online. When problems, concerns or grivances arise, online student are asked to follow the complaint procedures outlined on this page.

Online students are asked to first contact their course instructors to resolve any complaints or concerns. If a problem is not resolved, students should then contact the Office of the Dean of Faculty and Academic Schools to file a complaint.

If students are unable to solve the problem with the university, they may choose to contact the  Pennsylvania Department of Education or Cheyney University's accrediting agency, the Middle States Commission on Higher Education

Students living outside the state of Pennsylvania may choose to contact the appropriate agency in their states. Please refer to the State Higher Education Executive Officer's Association website or this summary document for a full list of complaint processes by state.

If you have any questions about the Online Course Compliant Process, please email